content creation

Useful documentation is one of the most important elements for a growing business. Whatever you’re working on, the ability to quickly bring new team members up to speed is a major advantage in efficiency.

That said, for many businesses, good information is hard to find. So-called Tribal Knowledge, where only certain employees within a business have any real knowledge about products, customers, or processes, is by far the rule of the day for most.  

For a rapidly-growing company, information that only exists inside the heads of a few people may as well not exist at all. Finding a route to a good documentation strategy is critical, and it’s simpler than it may seem at first blush to organize effectively.

Make a Plan

Developing a thought-out, organized structure for your documentation is a critical step to take before ever opening a Word document. The better thought-out your specific strategies for content structure before you get started, the stronger foundation you’ll have to keep everything organized.

Keep it Simple!

You don’t have to overthink the structure. It’s tempting, particularly with more complicated subject matters, to create deep, nesting hierarchies of folders that are hyperspecialized to individual topics. This is a trap, as it can be difficult to navigate and, more critically, time-consuming and complex to create in the first place.  

Keep the categories simple and focused on the most important functions and processes for the organization.  

Centralize Control

For many organizations, documentation that exists is built out in an ad hoc way, with each user who has something new to add putting up a new folder or space for their own documentation. This way lies chaos. To keep that information accessible, centralize control over documentation structure with users adhering to the format of one overall vision for your content.

Giving users the ability to add the content they need ensures that the tribe’s needs and desires are met. Focusing that content on a centralized structure and style provides the guard rails which ensure that content is readable, accessible, and usable.

Aligning business with technology can be daunting. The ever-present drumbeat of advancement can be hard to keep up with, particularly in the face of institutional inertia.

But, implemented well, digital technologies like cloud development, FinTech solutions, and digital asset systems, can represent a real opportunity for all financial businesses big and small. They can help keep ahead of client expectations and meet them more cost-effectively.

The key to digital success is embracing an operating model in which business and technology are aligned and unified. Technical communicators can help by making sure business executives and technology leaders understand one another.

Perspectives may differ, but effective technical communicators can ensure that all teams are aligned on desired outcomes, which can include:

• Retain clients.
• Provide better margins to existing lines of business.
• Build new distribution channels for both existing and new clients.
• Increase market reach.
• Target new revenue sources.

Many of the problems that new technologies can solve are ones that less efficient business models have yet to consider. Canright communications consultants help clarify the problems and potential solutions.

We focus our business-alignment assignments on three primary technology themes.

1. To survive, become technology-focused and evolve quickly.

In short, technology focused on solving business problems will be the differentiator for asset and wealth managers. Investing in technical talents, such as data scientists and high-level developers, will remain important. Adopting digital and cloud technologies is important as well.

2. To become more efficient, tie specific technologies into broader processes.

It’s imperative for technology to provide workflow and cost efficiencies to all business and product lines, especially as today’s regulatory environment changes compensation patterns in advisory firms.  

Technical challenges lie in rationalizing hardware systems, software interfaces, and data models. Too often, the focus on “legacy systems” leaves out data models and data quality.

3. To thrive, stay a step ahead of your clients.

Clients today want asset and wealth managers to anticipate their needs, to know what they need before they ask for it. That will make the difference in retaining existing clients and winning new business.

Technology can help businesses stay a step ahead. Business models and technical systems must be able to adjust and adapt to quickly changing markets.

Support for the front lines of the business is important as well. For all the things automation can do to reduce operating costs, for instance, the heart of the business still comes from personal contact.

Technology that makes this happen may go beyond what’s comfortable for both business and tech organizations. But with proper alignment, it’s possible to stretch while maintaining the security and trustworthiness that forms the bedrock of all businesses.

In writing blog posts for clients and ourselves, Canright focuses on five major types of blogs. These posts run the gamut from spot news to big ideas, and all help you gain interest in your company and generate traffic to your site.

1. Identify a Trend. A staple of media reporting is the trends story. A trends post can start with a report on industry surveys in order to show a trend. “Wealth Technology that Personalizes Portfolios,” by FinTech Rising, takes the trend post a step further. In the piece, product providers advise investment advisors on how they can use technology to retain their trusted positions with clients.

2. Present a Case Study. Case studies are the bread-and-butter of marketing communications and blog posts. They are also great ways to gain a position in search results. For example, a recent case study written for the North Central Terrazzo Association (NCTA), titled “Breathing Life Back into an Architectural Wonder,” highlights a terrazzo project that was part of a large-scale renovation project to bring the Bottleworks Hotel in Indianapolis back to life.

3. Develop an Idea. Leaders in their fields develop new ideas and knowledge. In “Principled Capitalism: A Pragmatic Approach to Corporate Governance,” Don Delves, president of executive compensation consulting firm The Delves Group, writes about capitalism under attack. Based on his experience at a recent conference, he proposes five principles for capitalism, which he will develop in subsequent posts.

4. Build on the News. There are times when an issue gets a lot of media attention. When a lot of coverage hits, a post that wraps it all up provides an opportunity to get the news in front of your network once again. For example, the article titled “Safeguard Your Business from Cybercrime” from Dubuque Bank and Trust is a good example of how you can use current news to showcase your solutions.

5. Make an Announcement. You can also announce a new product or service. Lyonscg used its blog to write about the different types of Quality Assurance in software as a way of announcing its new methodology.

There are other many other types of posts you can experiment with for your business. From covering news and interviewing subject matter experts to teaching techniques and demonstrating your business value, the sky is the limit. What others types of posts do you enjoy reading or writing about?

There are many different ways businesses can attract leads. Social media, in-person events, online events, advertising with billboards, and print media are just a few ways businesses can appeal to prospective customers. One method, however, stands out from all the rest because of its simplicity and effectiveness. Email marketing. 

A Powerful Tool

Despite the rise of social media and the appeal of in-person events, email marketing has stood the test of time as one of the most effective and easiest ways to reach prospective leads and existing customers alike. When done correctly, email marketing can stir enthusiasm for your brand and serve as a way to inform customers and prospects of events, products, services, and other relevant news to your business. Additionally, carefully crafted email marketing campaigns are great at attracting leads because they can be personalized with targeted messaging. 

Email Address Lists: Clean Them Up!

Email is one of the most powerful tools at your disposal when it comes to communicating with prospects. For it to truly be effective, though, it’s important to maintain clean email address lists. There are many platforms out there, like MailChimp and Salesforce, that allow businesses to build and edit email lists. Keeping these lists clean and updated ensures emails actually reach your targeted audience and reduces the likelihood of bouncebacks. 

What Makes Up a Good Marketing Email?

While email marketing is often praised as a simple marketing tool, that doesn’t mean you can just slap on any phrase in a subject line and expect spectacular, groundbreaking results. Think of the content in your subject line as the hook. It should be attention-grabbing, catchy, and stand out from other emails in your prospect’s inbox without sounding spam-y.

The body content is also essential and should contain targeted messaging directing the reader to a particular landing page, event, or whatever your campaign is advertising. For example, if you’re advertising an event, make sure the body content contains a sign-up link. 

It’s About Relationships

With the right messaging and engaging subject lines, email marketing allows businesses to build relationships with prospects and customers. It can track down leads and the data collected via analytics can be an important tool for advertising campaigns. Even though it’s been around for a while, email marketing is no less important than it was a decade ago. In fact, it may end up being one of your most effective and reliable marketing tools. 

Canright Communication’s comprehensive Case Study Research questionnaire and outline gives a framework for researching product and service case studies that interest and educate. Most case studies do not need this much detail, but the more you have the better you can show how your product or solution helps clients achieve their business goals.

These are the typical sections included in a good case study:

Background

• Client’s name.
• Purpose and mission of organization.
• What is the essence of the solution?
• How does the company stand out in its market?
• What makes it unique or interesting?
• Annual revenue.
• Publicly traded / private / not-for-profit / government / individual.
• Locations.

Challenges

• What problem was the client trying to solve?
• What were its goals for the program?
• What Product-Service elements did you use?

Solutions

• What did Product-Service do?
• How did you use the Product-Service?
• How did implementation work? What was required from you and what did your client do?
• What problems did Product-Service overcome?
• What was the process and time to implement solutions and bring online?

Costs

• How much did the solution cost?
• What components go into determining solution cost?
• What cost options did the client consider?
• How did the client justify the cost?

Benefits

• What benefits did Product-Service in general and Product-Service in particular offer?
• How much were cost reduced?
• What process efficiencies resulted?
• How much did the solution save?
• How easy was it to use the services?

Results

• Enhancement of market position, customer retention, customer satisfaction, internal attitudes, cost savings, etc?
• What services worked best and why?
• What were unexpected surprises? Any “good news” surprises?
• Data on results, preferably data that can be charted into a visual.
• How has your institution changed in the eyes of your customers?
• Learns, such as, “Are online billing customers more profitable?”
• Growth, grounded in data such as change in number of customers or accounts, revenue, profit, market ranking, changes in product line, customer retention rates, etc.
• What did the client learn?
• How did Product-Service enhance overall marketing performance?
• How did client’s products or services change case study organization’s rankings?
• Have your services helped attract new customers?
• How are retention rates?
• Movement toward ideal state. What’s next?

It’s important to note that benefits refer to the actual benefits of the products and services. Results are the outcome(s) of those benefits.